Delivery and returns

Items ordered through this e-commerce website can be delivered to the following Member States of the European Union: Belgium, The Netherlands, Germany, France, Luxembourg, and Italy.

Delivery can take place in different ways, depending on the size of the products included in the order: delivery by bpost, delivery to a Flamant store, or delivery to the Customer's home (carried out by Flamant or third parties).

Delivery by BPOST

Subject to availability, we will endeavour to deliver the products as listed on the Order Confirmation within 15 working days from the date of the Order Confirmation, unless exceptional circumstances arise.

Delivery to a Flamant store

Subject to availability, we will endeavour to deliver the products as listed on the Order Confirmation within 25 working days from the date of the Order Confirmation, unless exceptional circumstances arise.

If desired, smaller items can be picked up at no additional cost in one of our stores. In-store pick-up is available at Flamant Antwerp, Flamant Brussels, Flamant Paris, Flamant Sint-Martens-Latem and Flamant Sint-Genesius-Rode. Customers who opt for in-store pick-up will be asked to select a store. Our sales team will inform the Customer as soon as the order has arrived in the store.

Home delivery

All products sold on https://www.flamant.com can be delivered to the Customer's home. For home delivery, the following conditions and rates apply:

White Glove Delivery (only applicable to large pieces of furniture)

This is our 'worry-free' option. Items are delivered, unpacked and installed* at the delivery address, on the floor and in the room chosen by the Customer. Our two-person delivery crew will remove all packaging and, at the request of the Customer, take it back for recycling. Costs for the use of an external ladder lift, however, are not included. These are charged separately by the delivery company and must be paid in cash upon delivery.

If a lift is not available, our delivery service will only deliver three floors up, and only items weighing less than 75 kg. Before placing an order, please bear in mind that the Customer is responsible for ensuring that all items fit through doorways and stairways. All relevant information (floor, accessibility, need for a lift, specifications ...) must be provided by the Customer during the ordering process to ensure smooth delivery.

If we find that at the time of delivery, 'White Glove Delivery' is not possible due to accessibility issues or missing or incorrect information, the items will be delivered according to the 'Front Door Delivery' procedure, without any refund or compensation. If 'Front Door Delivery' is not possible either, two options remain:

• either a new date for 'Front Door Delivery' is agreed with the Customer, in which case an additional fee will be charged for returning and re-delivering the order (corresponding to twice the standard rate for delivery as listed per country below);
• or the order is cancelled and the products are returned to our warehouse, in which case we will refund the order, minus the delivery and return fee (corresponding to twice the standard rate for delivery as listed per country below).

Our delivery service will contact the Customer to arrange a date and approximate time frame. If the Customer is not present when delivery is attempted within the agreed time frame, our delivery service will contact the Customer to agree on another time frame. If the Customer failed to notify us well in advance of their absence during the initial time frame, delivery costs will be charged for this second delivery attempt.

* Actions involving items other than the product itself (affixing to walls (e.g. wall lamps), drilling, connecting to the electric mains (e.g. lighting), etc.) are not carried out by us and are the sole responsibility of the Customer.

Mainland delivery

Belgium

• Standard rate: €150 incl. VAT (Free for any order of €2500 or more.)
• Need a lift ? €85 incl. VAT extra

Luxembourg and The Netherlands

• Standard rate: €150 incl. VAT (Free for any order of €2500 or more.)
• Need a lift ? €150 incl. VAT extra

France, Italy and Germany

• Standard rate: €250 incl. VAT (Free for any order of €2500 or more.)
• Need a lift ? €150 incl. VAT extra

Island delivery

For delivery on an island, please contact our Customer Service department to inquire about the applicable shipping rate.

1. The following applies to all delivery methods

Subject to availability, we will endeavour to deliver the Customer's products as listed on the Order Confirmation within 65 working days from the date of the Order Confirmation, unless exceptional circumstances arise.

Reasons for a delay may include:

• bespoke items
• specific product
• unforeseen circumstances
• delivery area.

If, for any reason, we are unable to meet the delivery date, the Customer will be kept informed and offered the choice either to proceed with the order with an extended delivery period, or to cancel the order with a full refund.

The Customer must take into account that orders are delivered during the working hours of the postal and transport companies concerned.

The Customer shall ensure that there is sufficient room for the products ordered to be brought inside and placed in the intended location. In case there is insufficient room to bring the products inside, the Customer can still accept the delivery, or return the products, but returns are always made at the expense of the Customer.

For the purposes of these Terms, "delivery" is said to have taken place the moment the Customer signs the delivery slip for receipt of the products at the agreed delivery address.

Any visible damage, quality issue or other delivery issue must be reported immediately by the Customer to Flamant.

The risk of loss or damage shall pass to the Customer as soon as the Customer (or a designated third party other than the transport company) acquires physical possession of the goods. However, the risk is already transferred to the Customer upon delivery to the transport company, if said company has been instructed by the Customer to transport the goods while this choice was not offered by Flamant.

Right of withdrawal

The provisions of this article only apply to Customers who, in their capacity as consumers, purchase items online from Flamant.

During a "cooling-off period" of 14 calendar days, the Customer has the right to withdraw from the agreement without giving any reason.

This cooling-off period expires 14 calendar days after:

1. for sales agreements (including agreements pertaining to both goods and services): "the day the Customer, or a designated third party other than the transport company, acquires physical possession of the goods";
   
2. for agreements where the Customer has ordered several items together, which are delivered separately: "the day the Customer, or a designated third party other than the transport company, acquires physical possession of the last of the goods";
   
3. for agreements where one product consists of several shipments or parts: "the day the Customer, or a designated third party other than the transport company, acquires physical possession of the last of the shipments or parts";
   
4. for agreements concerning regular delivery of goods during a certain period: "the day the Customer, or a designated third party other than the transport company, acquires physical possession of the first of the goods".

In order to exercise this right of withdrawal, the Customer must inform Flamant, Diebeke 33 - 9500 Geraardsbergen (Belgium), +32 54 43 32 99, customer.service@flamant.com of their decision to withdraw from the agreement by means of an unequivocal statement (e.g. in writing by mail or e-mail). The Customer may use the withdrawal template attached, but is not obliged to do so.

This notice must be sent before the cooling-off period expires.

The Customer must return or hand over the goods to Flamant Design NV, E-com. Return, Diebeke 33 - 9500 Geraardsbergen (Belgium) without delay, and no later than 14 calendar days after the day Flamant was notified of their decision to withdraw from the agreement. The Customer will be on time if the goods are returned before the period of 14 calendar days has elapsed.

The direct costs of returning the goods shall be borne by the Customer.

The Customer is asked to return the items in their original condition and packaging, including all accessories and instruction manuals that came with them. If a returned product has diminished in value in any way, Flamant reserves the right to hold the Customer liable and to claim damages for any diminished value of the goods resulting from use of the goods by the Customer beyond such use as is necessary to determine the nature, characteristics and operation of the goods.

If the Customer withdraws from the agreement, Flamant will refund any payments received from the Customer up to that moment, including the standard delivery costs, within 14 calendar days after Flamant has been informed of the Customer's decision to withdraw from the agreement. In the case of sales agreements, Flamant may wait until all the goods are back in its possession, or until the Customer submits proof that the goods have been sent back; whichever is the earliest.

Any extra costs resulting from the Customer's choice of a delivery method other than the cheapest standard delivery option offered by Flamant will not be refunded.

Flamant will reimburse the Customer using the same means of payment used to carry out the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged any costs for such reimbursement.

The Customer cannot exercise this right of withdrawal for:

• the delivery of bespoke items
• the delivery of goods specifically ordered for the Customer, such as Flamant Paint.